Basic Job Information

Job Category:Marketing / Advertising / Customer Service
Job Level:Entry Level
No. of Vacancy/s:3
Employment Type:Full Time
Job Location:Kathmandu
Offered Salary:Negotiable
Apply Before(Deadline):Jul. 23, 2020

Job Description

  • Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
  • Learn Daraz systems and processes as and when guided
  • Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up to ensure customer experience
  • Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
  • Suggest improvement areas as per customer feedback and self-analysis. Involve in various customer experience surveys and projects


  • An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
  • Work closely with country and group level management to build e-commerce in Nepal
  • Hands-on experience in leading a team and growing a business
  • Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
  • Five days working week (Monday to Friday)
  • Benefit package: Social Security Fund, Fuel Expenses, Employee Discount Voucher, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

Other Specification

  • Bachelors Degree with minimum of 1 years of experience in related field
  • Strong Verbal Communication skills and interpersonal skills
  • Must be a Team Player with good decision making ability
Applying Procedure
  • Please CLICK HERE to apply for the position
  • If you have been referred by a current or past Daraz employee, please mention the referrer’s full name and contact information in the cover letter itself

Make An Appointment For Consulting and Documentation

📞01-4795419, 9862123019, 9828975437

Note: Consulting and documentation service is provided by SabKura Jobs so charges will be applied for documentation.